Where your data lives, and who can touch it.
No badges, no jargon — this page says what the platform actually does today, in plain language. Every claim here is checked against the code before it ships.
Built for Indian businesses
Aurtio is designed around India's Digital Personal Data Protection framework — data residency, consent, deletion rights.
Your data lives in Mumbai
Aurtio runs on our own infrastructure in AWS Mumbai (ap-south-1). Your workspace, call records, transcripts, and leads are stored there — not spread across regions.
We never record your calls
There is no call recording in Aurtio — no audio file is written, stored, or retrievable, by us or by you. Calls are transcribed, reasoned, and spoken by Sarvam AI; only the resulting text is kept, and it is purged on your workspace's retention schedule.
The admin console is behind a certificate wall
Our own admin console sits on a separate domain that requires a client certificate issued by us. A device without one is refused before a page ever loads — there is no login form to attack.
Your credit ledger is append-only
Every credit movement is a new row — nothing is ever edited or deleted, and your balance is always the sum of the ledger. What you see is the complete history, not a number someone could adjust.
Support can only look inside with your consent
If we need to see your workspace to help you, you approve it first, in the app. Access is read-only, expires on its own within the hour, and every page viewed is logged — you can see exactly what was looked at.
Deletion is real deletion
Delete a call, a lead, or your whole workspace and the underlying rows are removed — agents, transcripts, leads, bookings, numbers, and keys go with it. Not a hidden flag: a delete.
Transcripts age out on your schedule
A retention sweep clears transcript text past your workspace's retention window. Usage history survives for your records; the words themselves don't outlive their usefulness.
Sensitive actions leave a trail
Consent grants, support access, credit changes, deletions — written to an audit log as they happen.
Callers can know it's an assistant
You control the greeting. Your agent can open every call by saying it's an automated assistant — many owners prefer it that way, and callers do too.
A small set of infrastructure and voice providers helps us deliver calls; a current list is available on request. Questions about any of this — or a deletion request — go to support@aurtio.ai. The canonical Privacy Policy and Terms carry the full legal detail.
Questions before you trust us with your line?
Start freewrite to support@aurtio.ai · data stays in Mumbai · deletion on demand