FAQ
Frequently asked questions
Can't find your answer? Write to support@aurtio.ai and a human will reply.
The basics
What exactly does Aurtio do?
It answers your business phone with a voice agent that speaks naturally in Hindi and English. It greets callers, answers common questions, books appointments, and captures every caller's details as a lead you can act on.
How long does setup take?
About two minutes to a working agent. You pick an industry template, adjust the greeting and voice, and test it in your browser before it ever takes a real call.
Which businesses is it for?
Any Indian business that takes calls. We ship ready-made templates for clinics, salons, real estate, coaching, restaurants, gyms, and dealerships — and you can adapt any of them.
Can I try it before committing?
Yes — you can create an agent and run a test call from your browser without any phone number or payment.
Phone numbers
Do I need a new phone number?
No. You can get a number from Aurtio (₹450/month, billed separately), or forward your existing business line so callers keep dialling the number they already know.
Can I use my existing number?
Yes. Set up call forwarding on your existing Jio, Airtel, Vi, or BSNL line so calls route to your Aurtio number. Conditional forwarding (busy / no-answer) is safest: your own phone rings first, and only unanswered calls reach your agent.
What does a number cost?
A phone number is ₹450 per month, billed separately — credits are only for talk time.
What happens if Aurtio is unavailable?
If you use conditional forwarding from your own line, an unavailable agent simply means the call isn't forwarded — your line behaves exactly as it did before, so you're never worse off than not having an agent.
Credits & pricing
How does pricing work?
Aurtio is credit-based, and the model is simple: one credit is one minute of talk time. A 5-minute call uses about 5 credits. Calls and numbers both draw from a single balance, so you pay only for what you use.
What does a credit cost to buy?
Credit pack sizes and the price per credit are being finalised — check the pricing page for the latest. What's already set: one credit is one minute of talk time, and numbers are ₹450/month.
Is there a monthly minimum?
No fixed minimum just to keep your line answered. A quiet week uses fewer credits; a busy week uses more. Your balance always reflects real usage.
Voices & languages
What languages does the agent speak?
11 in total — Hindi, English, and nine more Indian languages (Bengali, Marathi, Tamil, Telugu, Gujarati, Kannada, Malayalam, Punjabi, and Odia), including natural Hinglish code-mixing.
Can I choose the voice?
Yes. You pick from a curated voice library, play a real sample, and save. There's nothing technical to configure — the good options are already chosen for you.
Your data
Where is my data stored?
Entirely in India. Aurtio is built for the DPDP Act, and you can delete a record or your whole workspace whenever you want.
What happens to call transcripts?
Every call is saved as a chat-style transcript with the caller's details, so you can see who called and what they needed. You control deletion.
Is there an API?
Yes. Developers can read your workspace data through a REST API and receive signed webhooks for calls, leads, and bookings. See the docs for details.
Start answering every call.
Start freeLive in about two minutes · 1 credit = 1 min · no call audio stored